ace123 Privacy Policy

1. Introduction and Data Controller

ace123 ("we", "us", "our") operates the online gaming and sports betting platform available at ace123.pro. We are committed to protecting the personal information of every player and site visitor. This Privacy Policy sets out in plain terms what personal data we collect, the lawful bases on which we process it, how long we retain it, who we may share it with, and what rights you have in relation to your data.

ace123 acts as the data controller in respect of personal data collected through the Platform. If you have any questions about this Privacy Policy or wish to exercise any of your data rights, you may contact us at any time by email at [email protected]. Our support team is available 24 hours a day, seven days a week.

2. Data We Collect

ace123 collects personal data in several ways: directly from you when you register or use our services, automatically when you interact with the Platform, and occasionally from trusted third-party sources for verification purposes. The categories of personal data we collect are set out below.

3. How We Collect Your Data

We collect personal data through the following channels and mechanisms:

• Account Registration: When you create an ace123 account, you provide your name, date of birth, contact details, and preferred payment method.
• Deposits and Withdrawals: Financial transactions through bKash, Nagad, Rocket, Upay, and partner banks generate payment records that we retain in accordance with this policy.
• Identity Verification: When we are required to verify your identity or age, you may be asked to upload a copy of your national ID card, passport, or other acceptable document.
• Automated Technologies: Cookies, web beacons, pixel tags, and server logs collect technical and usage data automatically whenever you visit or use the Platform. See Section 8 for full details of our cookie practices.
• Customer Support: When you contact our support team by email or live chat, we record the interaction to help resolve your query and improve our service quality.
• Third-Party Sources: In limited circumstances, we may receive data about you from third-party identity verification providers or fraud prevention services in order to comply with our legal obligations.

4. How We Use Your Data

ace123 processes your personal data for the following purposes, each supported by a lawful basis under applicable data protection principles:

• Account Management: To create, maintain, and administer your player account, including processing your login credentials and updating your account details when requested.
• Identity and Age Verification: To verify that you are aged 21 or above and that your identity matches the details provided at registration, as required to comply with our responsible gaming obligations.
• Payment Processing: To process deposits and withdrawals via your chosen payment method, reconcile transactions, and maintain accurate financial records.
• Service Delivery: To provide access to casino games, sports betting markets, live dealer tables, and all other features available on the ace123 Platform.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, multiple account registration, and other prohibited activities.
• Responsible Gaming: To monitor gameplay patterns and identify signs of problem gambling behavior, and to apply deposit limits, cooling-off periods, or self-exclusion measures where requested or required.
• Customer Support: To respond to your queries, complaints, and feedback in a timely and accurate manner, and to maintain a record of our communications for quality assurance purposes.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from competent regulatory or law enforcement authorities.
• Platform Improvement: To analyse usage data in aggregate to understand how players interact with the Platform, identify technical issues, and develop new features and improvements.
• Marketing Communications: Where you have given explicit consent, to send you promotional offers, bonus notifications, and news about new games or features at ace123. You may withdraw marketing consent at any time by contacting support.

5. Legal Bases for Processing

ace123 relies on the following lawful bases to process your personal data:

• Contractual Necessity: Processing required to perform our contract with you — specifically, to operate your player account, process transactions, and deliver gaming services.
• Legal Obligation: Processing required to comply with applicable laws, including age verification, anti-money-laundering requirements, and record-keeping obligations.
• Legitimate Interests: Processing carried out in pursuit of our legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — in particular, the sending of direct marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

ace123 does not sell, rent, or otherwise disclose your personal data to third parties for their own commercial or marketing purposes. We may, however, share your data with the following categories of recipient where necessary and proportionate:

• Payment Processors: Your financial data is shared with the payment service providers (such as bKash, Nagad, and Rocket) that process your deposits and withdrawals. These providers are contractually bound to handle your data securely and only for the purpose of processing your transaction.
• Identity Verification Providers: Where we use third-party services to verify your identity or age, your identity documents and personal details may be shared with those providers under strict data processing agreements.
• Game Software Providers: Technology partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as session tokens and bet records) necessary to deliver their games through the ace123 Platform. These providers operate under their own privacy frameworks, and ace123 holds appropriate data processing agreements with each of them.
• Fraud Prevention Services: We may share data with specialist fraud detection and anti-money-laundering service providers to identify and prevent financial crime.
• Legal and Regulatory Authorities: Where required by law, court order, or a request from a competent authority, ace123 will disclose personal data as required. We will always endeavour to notify you of such a request where we are legally permitted to do so.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of ace123's business, your personal data may be transferred to the relevant successor entity, subject to equivalent data protection obligations.

7. Data Retention

ace123 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account Data: Retained for the duration of your active account relationship with ace123, and for a period of five (5) years following account closure, to enable us to comply with legal and regulatory obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable financial record-keeping requirements.
• Identity Verification Documents: Retained for the period required to satisfy our age and identity verification obligations, typically five (5) years from the date of verification or account closure, whichever is later.
• Customer Support Communications: Retained for three (3) years from the date of the interaction, unless a longer period is required to resolve an ongoing dispute or legal matter.
• Marketing Consent Records: Retained until you withdraw consent, plus a reasonable additional period sufficient to demonstrate that consent was validly obtained and subsequently withdrawn.
• Technical and Usage Data: Aggregated and anonymised usage analytics are retained indefinitely. Individual-level technical log data is typically retained for twelve (12) months.

At the end of the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be attributed to an identifiable individual.

8. Cookies and Tracking Technologies

ace123 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse site usage, and support our security and fraud prevention measures. A cookie is a small text file placed on your device by your browser when you visit the Platform.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your account and security cookies that help detect fraudulent activity. These cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language settings, display preferences, and last-visited game categories, so that your experience feels consistent across sessions.
• Analytics Cookies: Used to collect aggregated data about how users interact with the Platform — for example, which games are most popular, which pages are visited most often, and how users navigate between sections. This data is used solely to improve the Platform.
• Security and Fraud Prevention Cookies: Used to monitor for suspicious login patterns, detect multiple-account registration attempts, and flag unusual betting behavior for review.

You may control cookie settings through your browser preferences. Disabling strictly necessary cookies may prevent some features of the Platform from functioning correctly. By continuing to use ace123 after being informed of our cookie practices, you consent to the use of cookies as described above.

9. Data Security

ace123 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and ace123 servers.
• Encrypted storage of sensitive personal data, including identity document copies and financial account references.
• Role-based access controls ensuring that only authorised ace123 personnel with a legitimate need can access personal data.
• Audit logging of all access to sensitive data systems, with regular review of access logs.
• Regular penetration testing and vulnerability assessments of the Platform's technical infrastructure.
• Staff training on data protection obligations and secure data handling practices.

Despite these measures, no internet-based platform can guarantee absolute security. If you believe that the security of your ace123 account has been compromised, you should contact our support team immediately at [email protected] so that we can take prompt protective action.

10. Your Data Rights

As a data subject, you hold a number of rights in relation to the personal data that ace123 holds about you. These rights are set out below. To exercise any of these rights, please contact us in writing at [email protected]. We will respond to all valid requests within a reasonable time frame and in any event within thirty (30) days of receipt.

• Right of Access: You have the right to request a copy of the personal data we hold about you, together with information about how it is processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is subject to our legal and regulatory retention obligations — we may be required to retain certain data even after a deletion request.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is disputed.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling, where your individual circumstances justify such an objection. You have an absolute right to object to processing for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

11. Children and Minors

ace123 is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 21. If we discover that personal data has been collected from a person under 21, that account will be immediately closed, all associated data will be deleted or anonymised to the extent permitted by our legal obligations, and any deposits made will be returned where technically possible.

If you have reason to believe that a minor has registered an account on ace123, please notify us immediately at [email protected]. We take the protection of minors very seriously and will act promptly on any credible report.

12. International Data Transfers

ace123 primarily serves players based in Bangladesh. Some of our third-party service providers — including game software providers and technical infrastructure partners — may process personal data in jurisdictions outside Bangladesh. Where such transfers occur, ace123 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. This includes the use of contractual clauses that bind recipients to equivalent data protection obligations.

13. Third-Party Websites and Services

The ace123 Platform does not contain links to third-party websites. However, the game software embedded in the Platform is provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate within the technical environment of the ace123 Platform under contractual data processing agreements. ace123 is not responsible for the independent privacy practices of these providers in contexts outside the ace123 Platform.

14. Changes to This Privacy Policy

ace123 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or via a notice on the Platform. Your continued use of ace123 following notification of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how ace123 handles your personal data. Previous versions of this policy are available on request by contacting [email protected].

15. Contact and Data Enquiries

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which ace123 handles your personal data, please contact us using the details below. We are committed to resolving privacy concerns promptly and transparently.

Email: [email protected] (plain text — not a clickable link). Our support team is available 24 hours a day, seven days a week, and will acknowledge your privacy enquiry within 24 hours of receipt.